Account & Team Updated

Change Your Password

Change your Prism password from the account menu. Prism emails you a 6-digit code to confirm the change.

3 min read Updated October 16, 2026

Where to find it in Prism:Account menuChange password

You can change your password at any time while you are signed in. Every user can do this, whatever their role. To keep your account safe, Prism emails you a 6-digit code to confirm the change.

How to change your password

Open the account menu
In the Prism panel, click the gear icon next to your name at the bottom of the left sidebar. In the Client panel, click your name at the bottom of the sidebar.
Choose Change password
Click Change password. A box called Change password opens. It says "Choose a new password for your account (your email). We'll email you a code to confirm it."
Type your new password twice
Enter it in New password and again in Confirm password. It must have at least 6 characters. Click the eye button to see what you typed.
Click Send code
The button shows Sending code…. Prism emails a 6-digit code to your account email.
Enter the code
The box now says "We emailed a 6-digit code to … Enter it to confirm the change." Type the code in Verification code.
Click Update password
The button shows Updating…. When it works, you see Password updated successfully. and the box closes.

Use your new password the next time you sign in. Click Cancel at any point to close the box without changing anything.

Helpful links on the code step

← Change password takes you back to type a different password.
Resend code sends a new code. It is greyed out for 60 seconds and shows Resend code in 45s (counting down).
The code works for 10 minutes. You can type a wrong code up to 5 times.

Set your password after an invite

If an admin invited you, your first sign-in uses a temporary password from the invite email. Prism then shows a box called Set your password. It says "You're signed in with a temporary password. Choose your own password for …".

The steps are the same as above: type the new password twice, click Send code, enter the code, and click Update password.

You can click Later to skip it. The box comes back each time you open Prism until you set your own password.

If you forgot your password

You do not need your current session. On the sign-in page, click Forgot password? and follow Reset a forgotten password.

Common issues

Message	How to fix it
Password must be at least 6 characters.	Use a longer password.
Passwords do not match.	Type the same password in both boxes.
Enter the 6-digit code from the email.	Type all 6 digits of the code.
Incorrect code — 4 attempts left.	Check the newest email and type the code again.
This code has expired. Request a new code.	Click Resend code.
Too many wrong attempts. Request a new code.	Click Resend code and use the new code.
Please wait 30s before requesting another code	You asked for a code a moment ago. Wait, then try again.
Could not send the verification email. Please try again later.	The email could not be sent. Try again in a few minutes.
Failed to change password	Try again. If your session has ended, sign in again first.

More help: Login issues and Your account.

Frequently asked questions

How long must my new password be?

At least 6 characters. Both boxes must match.

Why does Prism email me a code when I change my password?

The code proves it is really you. Prism only changes the password after you enter the 6-digit code it emailed to your account.

I forgot my password. Can I reset it?

Yes. Click Forgot password? on the sign-in page. Prism emails you a code, and you choose a new password.

What is the Set your password box?

It appears when you signed in with the temporary password from an invite email. Choose your own password there. It works the same way as Change password.

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