Troubleshooting

Find the message you see in Prism, learn why it appears and follow the steps to fix it.

5 articles

Something not working as you expected? These guides list the messages Prism shows, word for word. Search for the exact text you see on screen.

Each problem is explained in the same way:

Why it happens: the cause in plain words.
How to fix it: numbered steps to try.
What to check next: where to look if the first fix does not work.

Pick a guide

Guide	Use it for
Common issues	Empty reports, the wrong project, missing pages, and Unified Dashboard cards that say Not assigned, No access, No data or Not connected.
Data issues	Low recent days, numbers that do not match, (not set), branded keyword messages, Turn on Compare, projects set to Once, and rankings that did not update.
Connection issues	Google connection errors, ⚠ Needs attention, ⚠ Can't reach server and disconnecting.
Login issues	Sign-in and sign-up errors, verification codes, forgotten or temporary passwords, the 8-hour sign-out and no-access pages.
Feature issues	This module isn't available, the Advanced Analytics lock, Request access, Category Builder, snapshots, Keyword Setting, project forms, AI prompt credits and exports.

Start with Common issues if you are not sure where your problem fits.

Still stuck?

Email enquiry@techmagnate.com. Tell us your project name, the screen you were on and the exact message you saw. For quick answers to general questions, see the FAQ.