FAQ Updated
Account Questions
Answers about signing up, email codes, passwords, how long you stay signed in, roles, invites and your profile.
1 min read Updated
This page answers questions about your Prism account and your team. For full guides, see Create your account, Reset a forgotten password, Change your password and Edit your profile.
Your team
Admins manage the team on the Team screen. Each member has a role, and viewers only see the child projects they are granted. See Team members and Roles and permissions.
Can't sign in?
See Login issues. It lists every sign-in, sign-up and code message, with the fix for each one.
Frequently asked questions
How do I create an account?
On the sign-in page, click Sign Up. Fill in your details, choose a password of at least 8 characters, agree to the terms and click Create Account. Then enter the 6-digit code we email you.
Why do I need to enter a code from my email?
Prism checks that you own the email address. A code is sent when you sign up, reset your password and change your password. Each code works for 10 minutes.
I didn't get the code. What do I do?
Check your spam folder. After 60 seconds, click Resend code. Only the newest code works.
Can I sign up with a temporary email address?
No. Disposable or throwaway email addresses are blocked. Use your work or personal email.
I forgot my password. How do I reset it?
On the sign-in page, click Forgot password?. Enter your email, then the 6-digit code and a new password of at least 6 characters. Click Reset password.
How do I change my password?
Click the gear icon next to your name at the bottom of the sidebar and choose Change password. Type the new password twice, click Send code, enter the code and click Update password.
How long do I stay signed in?
8 hours from when you sign in. Then Prism signs you out and asks you to sign in again. Log out signs you out right away.
Does Remember me keep me signed in?
No. It only remembers your email address on this browser.
How do I invite a teammate?
An admin or owner opens Team in the Client panel and clicks + Invite member. They enter the email, project and role, choose pages and child projects, then click Send invite. Prism emails your teammate.
I was invited. What is my password?
New users get a temporary password in the invite email. After you sign in, Prism asks you to set your own. No email? Use Forgot password? with the invited email.
What roles are there?
A Viewer sees reports only. An Admin can also open the Client panel, invite members and manage tracking projects. An Owner can also change roles and remove admins.
How do I change my name or mobile number?
Open the account menu and click Edit profile. Change First name, Last name or Mobile number and click Save changes. Only an admin can change your email or role.
Why can't I open the Client panel?
It is only for admins and owners. If you are a viewer on all your projects, you see You don't have access to this page. Click Go to Prism to go back.
Related articles
- Getting StartedCreate Your AccountSign up for Prism, verify your email with a 6-digit code, sign in, and understand every message on the sign-up and sign-in screens.Read
- Account & TeamReset a Forgotten PasswordForgot your Prism password? Use Forgot password? on the sign-in page to get a 6-digit code by email and choose a new password.Read
- Account & TeamChange Your PasswordChange your Prism password from the account menu. Prism emails you a 6-digit code to confirm the change.Read
- Account & TeamTeam MembersInvite teammates by email, choose their role, pick which pages and child projects they see, and remove members from the Team screen.Read
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