Account & Team New

Reset a Forgotten Password

Forgot your Prism password? Use Forgot password? on the sign-in page to get a 6-digit code by email and choose a new password.

3 min read Updated October 16, 2026

Where to find it in Prism:Sign-in pageForgot password?

What is it?

If you forget your password, you can reset it yourself from the sign-in page. Prism emails a 6-digit code to your address. You enter that code with a new password. You do not need to contact anyone.

Before you start

You need access to the email inbox you use for Prism.
Your new password needs at least 6 characters.

How to reset your password

Click Forgot password?
On the sign-in page, click Forgot password?. It sits next to Remember me. A box called Reset your password opens.
Enter your email
The box says "Enter your account's email and we'll send you a 6-digit code." Type your email in Email address. If you already typed it on the sign-in page, it is filled in for you.
Click Send code
The button shows Sending code…. Then you see "If an account exists for that email, we've sent a 6-digit code to it."
Enter the code
Open the email. The subject looks like "123456 is your Prism verification code". Type the 6 digits in Verification code.
Choose a new password
Type it in New password and again in Confirm password. It must have at least 6 characters.
Click Reset password
The button shows Updating…. When it works, you see Password updated — sign in with your new password.
Sign in
The box closes. Your email is already filled in on the sign-in page. Type your new password and click Sign In.

Useful links in the box

← Change email takes you back to fix the email address.
Resend code sends a new code. It is greyed out for 60 seconds and shows Resend code in 45s (counting down).
Cancel closes the box without changing anything.

Common issues

Message	What it means	What to do
Enter a valid email address.	The email is empty or not complete.	Type your full email, such as name@company.com.
Enter the 6-digit code from the email.	The code box has fewer than 6 digits.	Type all 6 digits.
Password must be at least 6 characters.	The new password is too short.	Use a longer password.
Passwords do not match.	The two password boxes are different.	Type the same password in both.
Incorrect code — 4 attempts left.	The code is wrong.	Use the code from the newest email.
This code has expired. Request a new code.	More than 10 minutes have passed.	Click Resend code.
Too many wrong attempts. Request a new code.	You typed a wrong code 5 times.	Click Resend code.
Invalid or expired code. Request a new code.	The code does not match this email.	Check the email address, then ask for a new code.

Still stuck? See Login issues or email enquiry@techmagnate.com.

Frequently asked questions

I didn't get the reset email. What should I do?

Check your spam folder and make sure you typed the right email. After 60 seconds you can click Resend code. Prism only sends the code if an account exists for that email.

How long does the reset code work?

10 minutes. You can type a wrong code up to 5 times. After that, ask for a new code.

Does resetting my password also verify my email?

Yes. The code proves you own the email address, so an unverified account becomes verified after a reset.

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